Solving Common Portal Issues

At the College Relief Fund (CRF), we’ve been receiving feedback from several applicants regarding issues with their activities on the portal not being properly recorded. Some users have reported:

• Referral Card not turning Green
• Referral links not being tracked.
• Enrollment data not saving.
• Practice Test results not showing.
• Test attempts not being logged correctly.

This can be a frustrating experience for students who are working hard to ensure their applications are in good standing. However, after thorough investigation, we’ve identified that these issues are largely due to the use of ad blockers or script blockers that interfere with our tracking code and the self-proctoring script on the portal.

These tools, designed to block ads or prevent unwanted scripts from loading, can also unintentionally block important components of our website that track individual progress, record test attempts, and ensure that all your data is saved correctly.

Why Are Tracking and Self-Proctoring Important?

The tracking code and self-proctoring script used on the CRF portal are crucial for the following reasons:

• Tracking Your Progress: We use these codes to measure how well you’re engaging with the portal, whether that be through practice tests, tests, or referrals. Without these scripts running, your progress may not be accurately recorded.

• Saving Data: During enrollment or while filling out forms, we need to ensure that every bit of data is saved accurately. If scripts are blocked, it might prevent us from storing your information correctly, causing delays or errors in your application.

• Referral Monitoring: If you’ve been referring friends and classmates to the CRF program, we track these referrals through specific tracking codes. If ad blockers or script blockers are on, we may not be able to log the referrals tied to your account.

Use Chrome for the Best Experience!

For an optimal experience on the CRF portal, we recommend using Google Chrome (Mobile). Chrome is highly compatible with the features of our website, including self-proctoring scripts, tracking codes, and more. By using Chrome, you reduce the likelihood of encountering issues related to blocked scripts.

How to Disable Ad Blockers or Script Blockers

To prevent these issues from affecting your application or progress, here are steps you can take to disable ad blockers or whitelist the CRF website on popular browsers, both on mobile and desktop.

On Mobile:

Opera Mini:

• Tap the Opera icon in the lower-right corner.
• Go to Data Savings or Simple click Adblock to Off.
• Disable the ad blocker or set a whitelist for CRF by going to Settings > Ad Blocking > Exceptions.

Chrome (Android):

• Open Chrome, tap on the three dots in the top-right corner, and go to Settings.
• Scroll to Site Settings, then tap Ads.
• Ensure that ads are allowed, or whitelist our website under Permissions.

Safari (iOS):

• Go to your iPhone’s Settings.
• Scroll down and tap Safari.
• Tap Content Blockers, and toggle them off to disable ad blockers on the browser or adjust settings for the CRF portal (www.CollegeReliefFund.com).

On Desktop:

Chrome:

• Open Chrome and click on the three dots in the upper right corner of your browser.
• Go to More Tools > Extensions.
• Find your ad blocker (e.g., Adblock, uBlock Origin), and toggle it off, or click Details > Site Access > Add CRF Portal URL (https://www.CollegeReliefFund.com) to whitelist our website.

Firefox:

• In the upper right corner, click the menu button (three horizontal lines).
• Go to Add-ons and Themes.
• Find your ad blocker under the Extensions tab and turn it off, or whitelist the CRF portal by entering our URL (https://www.CollegeReliefFund.com) in the appropriate settings.

   

Microsoft Edge:

• Click on the three-dot menu in the upper-right corner.
• Go to Extensions.
• Find your ad blocker and either turn it off, or set an exception for the CRF website under Details.

Conclusion

Ensuring that your activities are recorded properly on the CRF portal is key to a smooth scholarship application process. If you’ve experienced issues with referrals, practice tests, or enrollment, it could be due to ad blockers or script blockers hindering important portal functions.

By disabling these blockers or whitelisting our website, you’ll ensure that your progress and data are saved without issues. Better yet, use Chrome for an optimized and seamless experience as our Portal is certified to have passed all Best Practices by the Google Chrome Team!

If you’re still encountering issues or have any questions, don’t hesitate to reach out to our support team. We’re here to help ensure your journey with the CRF is a success!

Quick Tip: Stay tuned for more useful tips and articles in the Naira & Sense Series for additional guidance on making the most out of your time on the portal. Let’s make sure you have all the tools and information to thrive!