Update on Your Feedback/Complaints (Batch C)

As part of the College Relief Fund Scholarship Program’s commitment to a transparent and fair selection process, we have reviewed all complaints received regarding the just-concluded Aptitude Test.

Update on Your Feedback/Complaints

We wish to appreciate your feedback and complaints received after the Aptitude Test, they will in no doubt ensure we continue to improve the effectiveness of our scholarship application, vetting and disbursement processes.

Most feedback were positive regarding the overall conduct of the test and the effectiveness of the testing server which handled all the test applicants smoothly (with very little network related issues).

Regarding complaints, about 40% of complaints (which makes up 3.7% of total Aptitude Test takers) centered on lower than expected scores. We take these complaints seriously, even though it only affected a small fraction of tested applicants. Other complaints included Missed Test Category where some applicants mistakenly submitted the test without answering a category or two; Unresponsive Test Screen (which was mostly a client-side device or browser issue), and Missed Test Date.

To this regard, we have done a thorough review of the test results and have made or will implement some adjustments as stated below:

  1. Lower Than Expected Score
    a. As explained before the test, all activities regarding the test are logged. Some users had the habit of checking answers during the test and were detected, hence the next answered question was not graded.
    b. Having said the above, users who left the test screen for very brief periods (5seconds or less) will have the missed answer regraded and added to their overall grade. (This decision was taken to account for possible brief network interruptions).
    c. To clarify, there was no negative-marking in the test.
  2. Missed Test Category
    a. Test takers who submitted the test too early without seeing one or two categories will have the answered category graded over 100%, discarding the missed category.
    b. Applicants in this complaint category will however be penalized 10% total grade.
    c. Note that this applies only to applicants who did not see any question in the missed category and not to users who saw the questions and skipped them.
  3. Unresponsive Test Screen
    a. From the activities log, users in this category did not heed to using Chrome Browser for the Aptitude Test, as such, no action will be taken on our part.
  4. Missed Test Date.
    a. Applicants who missed their test dates during the test period were allowed to write on a different day. However, users who missed the test days altogether will not be allotted another date after the Grace Period (which was used to test visually impaired applicants).
    b. Applicants who could not write the test will be contacted to write again in the second batch.

All applicants who sat for the test are advised to visit the Aptitude Test Zone to regularly check for any changes in grade percentage from now until 5th January when all result changes must have been effected.

Note that applicants who still fall short of the announced cut-off mark will be invited to rewrite the test in the second batch without payment of enlisting fee.

Applicants who score above the cutoff mark and passed document verification should expect a Scholarship Grant Notice in their official email from the 15th of January.

Once again, thanks for all the feedback.

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