CRF Support: Guidelines for Quick Issue Resolution
Dear Valued Applicants,
We understand that timely support is crucial for your scholarship application process. However, due to recent funding cuts affecting our budget allocation for hiring support staff, our response times may be longer than usual. See more details about the funding cuts and how it affects us and you HERE.
To ensure your issues are resolved as quickly as possible, we encourage you to follow the appropriate support channels and provide detailed information in your initial message.
Preferred Contact Methods:
- WhatsApp (Preferred): For faster assistance, please contact us via WhatsApp. The current support whatsapp link can be found at the Contact Us Page.
- Email: Alternatively, you can reach via email from the contact page.
For more contact details, please visit our Contact Page.
Tips for Efficient Communication:
Be Direct: Clearly state your issue in the initial message to expedite the support process.
Provide Necessary Details: Include relevant information such as your registered email address, specific error messages, or steps you’ve already taken to resolve the issue.
Effective Communication Examples:
Login Issue:
- I cannot log into my account because I forgot my password. I have tried resetting it, but I am not receiving the reset email. My registered email is [your email address].
Referral Issue:
- I participated in the referral program but haven’t received my bonus points. I referred three friends last week. My email address is [your email address].
Application Submission Problem:
- I’m experiencing an error when trying to submit my scholarship application. The error message says ‘Submission Failed.’ I have filled out all required fields. My account email is [your email address].
Document Upload Issue:
- I am unable to upload my transcripts to complete my Pre-Selection. The system shows an ‘Upload Error.’ I have tried different browsers. My registered email is [your email address].
Account Verification Problem:
I haven’t received the account verification email after registration. I checked my spam folder. My email address is [your email address].
Avoid Delayed Responses:
Instead of: “Hi”
Use: “Hi, I am unable to access my dashboard after logging in. It shows a blank page. My email is [your email address].”
Instead of: “I have a question, can I ask it here?”
Use: “I have a question regarding the eligibility criteria for the scholarship. Specifically, are part-time students eligible to apply?”
By providing clear and detailed information upfront, you help us address your concerns more efficiently, leading to faster resolutions.
Thank you for your understanding and cooperation.
Comments (33)
Noted CRF 🫡
This is very helpful.
I lost my number and with this I was able to change to to a new number.
Very fast and effective.
I give it 10/10
I reached out through the WhatsApp contact when I was unable to Login to my dashboard and I was given an instant and valued reply. Now i have been able to fix it. Thank you
Thanks for this information. I really appreciate.
Thanks 👍
Great
Noted✅️
I got a swift response when I reached out because of an issue I encountered with the referral program
Straight and direct, I like this. Thank you
I referred people since it was compulsory to refer
It didn’t reflect I sent a message through gmail
Still nothing is being done
Now I can’t participate in the pre selection
I don’t know what to do again because I have tried my best
Very timely information
Thanks for the information
I tried this method and it worked, so fast and without delay
Thank you for providing effective means of reaching out Incase of any issues.
Thanks for this very piece of information. I really appreciate your concerns towards our growth
Noted ✍️
splendid
I love this platform
This has help me solve some issues. Thank you
Good
Hi, Good evening I’d like to lodge a complaint about my aptitude test showing pending and also about the documents that we were asked to submit I submitted my student ID card but my academic transcript is not ready yet. Although I explained that my academic transcript is not available currently so I’ll like to know if I’ll be pardoned.
Hi Abigail, I had similar issue but I found out it’s because I didn’t confirm my submission after taking the test. However, a remedy was made available.
Go to your dashboard and scroll down. You will find the “confirm submission” button in red. I hope it’s still there though.
Good luck to you.
Hi how do I generate my referral code
It’s 24 hours now my referring box didn’t reflect the referral (Green).
Good morning Sir/Ma
Please I have issues with my referral task on CRF
I have referred up to 20 people but it is just two that is showing
Please how do I get the referral link
Hi, I’m having issues with the referral program,I referred my contact through WhatsApp and it hasn’t reflect on the portal
A more quick and easy way to be responded to, thanks for the modifications.
Is the results out?
I’ve referred More than 5 but not showing reffered why please
Thank you CRF for this information, I found this very helpful. I’m not hoping for any issues along the line but I’m happy that it can be resolved relatively easier with this information you have provided.
Hi, I referred and it haven’t turned green yet since yesterday… please what went wrong